Privacy policy

Effective from July 24, 2026

At Jovara African Safaris we protect our clients privacy during our operations. This Privacy Policy highlights how we collect, process, share and protect your personal data when you use our website or book safari and travel services across Kenya.

Accessing our website or using our travel booking services is consent to the data practices described in this policy.

Statutory Compliance and Scope

We comply with local and international data privacy laws which applies to all customers and third-party travelers whose details we receive. When you share information about your fellow travelers, you confirm that you got their consent under these terms.

Information We Collect

To provide you with safari booking services and customized tours, we gather information about you manually and automatically.

• Your full name, home address, contact number, age, gender, and email.

• Driver’s license number, National ID number, and travel itinerary.

• Details of your transactions, such as the bill address and payment confirmation information.

• Information about any health conditions, disabilities, special diet, and emergency contacts.

• Information about IP address, type of device used, location settings, operating system, pages seen, time spent, and cookies.

Why We Collect Your Information

We require the information to ensure that our customers have made a successful booking. This involves everything from booking their hotel room to reserving their flight seat and obtaining their park entry ticket. We also use the information to make sure that our business runs well and performs its operation without any problem. We do this by analyzing how visitors interact with our website and using this data for improvements in our business processes.

This data is needed to make sure that our company meets various requirements set by the law (such as taxes, immigration, and border control). Our information also makes it possible to get in touch with doctors or other medical professionals in case of an accident or illness during the safari. Finally, with your consent, we may also use your information for marketing purposes, such as sending you an informative newsletter, travel tips, and other special offers.

Third-Party Data Sharing & Disclosures

We do not sell or license to outside marketers your personal information. We only give the necessary data to the trusted partners who help us carry out your trip successfully. This includes necessary travel companies and suppliers, such as airlines, safari lodges, hotels, tour guides, transport companies, and wildlife conservancy authorities. We also work with our technical partners who take care of our cloud storage providers, IT service team, payment processors, and developers. Furthermore, we may disclose information to professional experts, such as outside accountants, law offices, and auditors bound by confidentiality agreements or governmental authorities, law enforcement agencies and border control authorities in compliance with legal requirements.

International Data Transfers

International travel involves systems around the world, such as airline reservation systems and international distribution networks therefore your information can be processed outside of Kenya. If that is the case, we take necessary efforts to guarantee that your information is protected according to similar arrangements made in Kenya.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and analytics tools for an easier navigation and to analyze how visitors use our web pages. You have an option to disable or restrict cookies in the browser settings, but this would limit the access to some important functionalities on our booking site.

Data Security and Technical Safeguards

We implement physical, administrative and technological security to protect your data secure from unauthorized use, change or disclosure. Among the mentioned measures are SSL and TLS encryption, restricting access to company system to certain types of employees on a need-to-know basis, regular system data back-ups, firewalls and security checks. However, despite all existing measures that we use, we cannot guarantee that any system is 100% secure.

Data Retention Schedule

We retain personal information only for as long as necessary to complete the purposes outlined in this policy. Standard retention periods include:

• Retained for up to six (6) years following the conclusion of your tour for accounting, dispute resolution, and legal verification purposes.
• Retained for up to ten (10) years in accordance with fiscal statutory requirements.
• Retained until consent is withdrawn or an opt-out request is submitted.

Your Data Protection Rights

Under applicable privacy legislation, you maintain the following rights regarding your personal information:

• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Object & Opt-Out
• Right to Data Portability

Submit a written request to our Data Protection Officer to exercise these rights. Verification of identity may be required before processing your request.

Children’s Privacy

We do not knowingly collect personal data directly from minors without parental or guardian consent. We will take delete the record if we discover an unauthorized submission from a child.

Policy Modifications and Contact Details

We reserve the right to update this Privacy Policy based on our operational or regulatory changes.

Revised policies will be published on our website with an updated "Effective Date".

For inquiries, privacy complaints or data access requests, please contact us:

Company Name: Jovara African Safaris

Data Protection Officer: Privacy & Legal Desk

Email: privacy@toursdestinationkenya.com

Jurisdiction: Republic of Kenya